Troubleshooting Work Ticket Printing

When using PDF printing, Rx-Universe uses a program called PDFPRINT.EXE to print the PDF to the specified printer queue.

You can test this from the command line, from the RxU root folder, using the following:

pcltopdf\pdfprint.exe -paper “PDF” -printer “queuename” “PDFname”

For example, to print WS-PDF01.PDF to a printer queue named “Brother printer”, you would use

PCLTOPDF\PDFPRINT.EXE -paper “PDF” -printer “Brother printer” WS-PDF01.PDF

Note that the -paper selection could be a specific paper size, although we do try to make the PDF the correct size for the intended paper. However, the PCL work ticket was designed for letter size paper in North America, so if you print that in other regions, you may need to specify “A4” as the paper size in the command line.

If you specify a printer queue that does not exist on your computer, you’ll get an error message similar to:
Can’t locate the “Brother printer” printer in this computer, please double check the printer name and to try again