Customer Service
- Lori Dickson
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In this section:
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- Cancel a Tray
- Change a Tray Number on an Order
- Customer Service Screen (Tray Table) - Account & Job Information
- Future Station Messages Setup & Process
- Job Data Entry Change Station Setup & Process
- Job Data Pricing Options Station Setup & Process
- Jobs Waiting for Trays Report / Reprint Pick Ticket
- Quick Lookup
- Reprint a Stock Invoice
- Reprint a Work Ticket or Rx Invoice
- Uncancel or Unmail an Order
Did you know?...
Optifacts is now utilizing a help-desk ticket system to better serve your emailed support needs and have your requests assigned to a team member that can support you best.
Please consider emailing your support requests to support@optifacts.com rather than individual addresses for more efficient support.
You may also log in to your account at https://rxuniverse.atlassian.net/servicedesk/customer/portal/12 to submit your requests directly and see the status of any currently open tickets your lab may have.
If you are in need of immediate support, please call the support desk directly at (800) 678-4322 during business hours of 8 am to 5 pm CST/CDT, Monday through Friday.
Optifacts, Inc. Suite 100 - 18 Riverside Ave. S. Sartell MN 56377
Phone: (800) 378-4322 Phone: (320) 258-3559 Fax: (320) 258-3880
Email: sales@olsssystems.com Email: support@optifacts.com
Optifacts Service Desk: http://support.optifacts.com
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