E-Fax Customer Information Setup

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Table of Contents (on this page)

Introduction

This document provides instructions for configuring the Customer E-mail and or Fax Information for the Work in Process Fax Back Report.

Procedure

From the Optifacts main menu:

Select Option 7 - Tray Track and press Enter.

Select Option 12 - Tray Track Configuration and press Enter.

Select Option 4 - Automatic Fax Editor and press Enter. (You will need the correct permissions to access this screen.)

The Lab General Information screen displays.

  • Press “Q” to query.
  • Search for the Customer info by entering some search criteria.
  • Press Escape to show the results.

If the entry does not exist:

  • Press “A” to add a new record.
  • Enter all the applicable data pressing Enter past each field.
    • Account Code = Account Number
    • E-Mail = E-mail address of the report recipient
    • Fax Number = Fax Number of the account to send the fax to
    • Send To = A contact name of the fax recipient can be entered here
    • Sent From = Your lab name will be on the fax, but you can also enter it here
    • Subject/Message = Free form field – use for any subject or message to display on the fax
    • Mailed Days = Enter the number of days of mailed out jobs to display on the fax
  • Press Escape to save the data.

  • Press’ D” for detail, and you can view the second screen. 

The Account information is displayed.

  • Press “A” to add a new record.
  • Enter the time to send the fax in 24-hour format. (Enter “0” to not send fax)

  • Press Escape to save the data.
  • Press "E" to exit the screen.

To view and download these instructions as a PDF file, click on the following document image.

Did you know?...
Optifacts is now utilizing a help-desk ticket system to better serve your emailed support needs and have your requests assigned to a team member that can support you best.
Please consider emailing your support requests to support@optifacts.com rather than individual addresses for more efficient support.
You may also log in to your account at https://rxuniverse.atlassian.net/servicedesk/customer/portal/12 to submit your requests directly and see the status of any currently open tickets your lab may have.
If you are in need of immediate support, please call the support desk directly at (800)  678-4322 during business hours of 8 am to 5 pm CST/CDT, Monday through Friday.  

Optifacts, Inc.   Suite 100 - 18 Riverside Ave. S.   Sartell MN 56377

Phone: (800) 378-4322   Phone: (320) 258-3559   Fax: (320) 258-3880

Email: sales@olsssystems.com   Email: support@optifacts.com

Optifacts Service Desk: http://support.optifacts.com 
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