Customer Service - Quick Lookup
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Table of Contents (on this page)
Introduction
This document explains how to navigate and input data using your keyboard. Optifacts has several different types of screens. Each type of screen has standards for navigating and inputting data.
Procedure
Select Option 7 – Tray Track and press Enter.
Select Option 1 - Quick Lookup and press Enter.
Quick Lookup
The Quick Lookup screen displays.
Help Window
To access the help window, type a question mark (?) in the job list screen of Quick Lookup.
Shortcut Keys
Use the following shortcut keys to navigate through the Quick Lookup screens.
Key | Function |
---|---|
Arrow Down | Press the Arrow Down key to move down one row. |
Arrow Up | Press the Arrow Up key to move up one row. |
Escape | Press the Esc key to exit. |
Down | Press D to navigate down to the next screen or page. |
Page Down | Press Page Down to navigate to the next screen or page. |
Up | Press U to navigate back to the previous screen or page. |
Page Up | Press Page Up to navigate back to the previous screen or page. |
Top | Press T to navigate to the top of the list or page. |
Bottom | Press B to navigate to the end of the list or page. |
Invoice | Press I to open the Invoice/Delivery Note window. |
Work Ticket | Press W to open the work ticket window. |
History | Press H to view the tray history window. |
Notes | Press N to view the tray notes window. |
Miscellaneous | Press M to open the Miscellaneous Details window. |
Press P to print the screen. | |
Add Notes | Press A to add notes or comments. |
Future | Press F to open the Future Station Message window. |
Redraw | Press Ctrl-B to refresh the screen. |
Job Data | Press J to open the Job Data window. |
Relaunch | Press R to relaunch a job. |
Delete Notes | Press K to delete tray notes or comments. |
Edit | Press E to edit the job in Order Entry. |
Credit | Press C to credit the job in Order Entry. |
Old | Press O to view previous work tickets. |
Stock Credit | Press S to open the stock credit change window. |
Expedite | Press X to expedite. |
Price Archive | Press Y to open the price archive. |
Old Price Archive | Press Z to open older price archives. |
Quit | Press Q to exit the work ticket or invoice screen. |
Work Ticket and Invoice Screen
Additional prompts to search for specific Work tickets, or Invoices/Delivery Notes, shown in the table below.
The Archive Data Retrieval Help Window displays when the option selected is to view and or print work tickets or invoices from the Quick Look Up screen.
Key | Function |
---|---|
Press J, Enter, or the Arrow Down key to navigate forward one line. | |
Press F, or Space Bar, to navigate to the next page. | |
Press Y, K, or the Arrow Up key to return to the previous line. | |
Press B to return to the previous page. | |
Press Q to exit the viewing screen. | |
Press H to view other commands. | |
Press the ESC key to exit the help window. |
To view and download these instructions as a PDF file, click on the following document image.
Did you know?...
Optifacts is now utilizing a help-desk ticket system to better serve your emailed support needs and have your requests assigned to a team member that can support you best.
Please consider emailing your support requests to support@optifacts.com rather than individual addresses for more efficient support.
You may also log in to your account at https://rxuniverse.atlassian.net/servicedesk/customer/portal/12 to submit your requests directly and see the status of any currently open tickets your lab may have.
If you are in need of immediate support, please call the support desk directly at (800) 678-4322 during business hours of 8 am to 5 pm CST/CDT, Monday through Friday.
Optifacts, Inc. Suite 100 - 18 Riverside Ave. S. Sartell MN 56377
Phone: (800) 378-4322 Phone: (320) 258-3559 Fax: (320) 258-3880
Email: sales@olsssystems.com Email: support@optifacts.com
Optifacts Service Desk: http://support.optifacts.com
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