Detach a Tracing from an RX
- Lori Dickson
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Table of Contents (on this page)
Introduction
This document provides instructions for detaching a trace from an RX job.
Procedure
From the Optifacts main menu:
Enter 11 - Retail Transfer and press enter.
Enter 9 - Utility: Remote Tracing Admin and press enter.
Enter 4 - Detach a Tracing from Rx and press enter.
The Remote Trace Menu displays.
- Enter or scan the tray number of the RX with the attached frame.
If successful, you will see a confirmation message.
If the tracing does not exist, you will see the following message:
To view and download these instructions as a PDF file, click on the following document image.
Did you know?...
Optifacts is now utilizing a help-desk ticket system to better serve your emailed support needs and have your requests assigned to a team member that can support you best.
Please consider emailing your support requests to support@optifacts.com rather than individual addresses for more efficient support.
You may also log in to your account at https://rxuniverse.atlassian.net/servicedesk/customer/portal/12 to submit your requests directly and see the status of any currently open tickets your lab may have.
If you are in need of immediate support, please call the support desk directly at (800) 678-4322 during business hours of 8 am to 5 pm CST/CDT, Monday through Friday.
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