Common Issues, Errors and Troubleshooting Solutions

When generating PDF, I am getting a page with a permissions error and sign-in page.

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Solution:

•  Open command prompt and change the directory to your Rx-Hub install.

• Run set RAILS_ENV=production

• Open the Ruby console in the Rx-Hub directory. You can launch an interactive terminal by running bundle exec rails c in the application directory

• Get the module_id of the module that you are generating the PDF.

• In the Ruby console, run RxModuleComponent.find_by(module_id: "<the module id>").update_token

  • Example: RxModuleComponent.find_by(module_id: "rx_inventory").update_token