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Introduction:

This document provides instructions for deleting open item payments, discounts and credits after they have been applied to an open item account.

Procedure:


Prior to deleting a payment or credit, the amount applied to the invoice(s) must be removed. After this is done, the amount can then be deleted.

From the Optifacts main menu:

Type 1 – Accts/Receivable, press Enter

Type 1 – Daily Routines, press Enter

Type 9 – Remove Applied Amount

  • Enter the Access Number
    Note: The access number is found by referencing the audit trail.

You may adjust the amount to be removed or remove the entire amount.

  • When you press Enter, the cursor will return to the access number and you may remove other payments.
  • Press Ctrl+R when you are finished.

Next, Type 1 – Accts/Receivable, press Enter

Type 1 – Daily Routines, press Enter

Type 3 – Delete Transactions, press Enter

Type in the Access Number and press Enter

You’ll then be prompted whether or not you want to delete this data (Y/N)?

  • Choose accordingly.

Note: You may now re-enter and reapply the payment, discount, and/or credit correctly.


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