Table of Contents (on this page)
Introduction
This document provides instructions for deleting open item payments, discounts and credits after they have been applied to an open item account.
Procedure
Prior to deleting a payment or credit, the amount applied to the invoice(s) must be removed. After this is done, the amount can then be deleted.
From the Optifacts main menu:
Type 1 – Accts/Receivable, press Enter
Type 1 – Daily Routines, press Enter
Type 9 – Remove Applied Amount
- Enter the Access Number
Note: The access number is found by referencing the audit trail.
You may adjust the amount to be removed or remove the entire amount.
- When you press Enter, the cursor will return to the access number and you may remove other payments.
- Press Ctrl+R when you are finished.
Next, Type 1 – Accts/Receivable, press Enter
Type 1 – Daily Routines, press Enter
Type 3 – Delete Transactions, press Enter
Type in the Access Number and press Enter
You’ll then be prompted whether or not you want to delete this data (Y/N)?
- Choose accordingly.
Note: You may now re-enter and reapply the payment, discount, and/or credit correctly.
