1Back-R too small

Combination of frame measurements and corridor length.  Or back curve will not work with power of lens

Backward calculation impossible: 8_CalculerDSparamConditionFrontoWithRadi

Needed to change to short design. Comfort 2 DRX to Comfort 2 Short DRX

badUsage RxML Schema validation fails

Product code sent as FFSV needed SV

Calculation was terminated because it was found that the lathe will crash into the alloy. (Solution is on Prescriptor setup done by lab or Shamir)

Maximum diameter for the 48x10 block set to 60. The ED in this case was 54.6 and your edging overage is set to 6mm so the lens diameter was 60.6. I have set the 48x10 maximum diameter to 61 for now but if you run into this issue often I would suggest raising it further or lowering the overage.

calculation\247Missing Blank Occurence

Err Msg: 4011; Cylinder was out of power range.

FreeForm_chart_Spring2013.pdf

calculationºFree blank out of range

Trying to order FBO in Trivex

calculationºLeft glass : Surface data not found:

D:\APPS\SCG\SCGv23.15.2.1\Exe\COLLARD_ROSE_MAIN_5

Sent to Rita which in turn sent to Bernard

Call made to CARLZEISS FAILED

No obvious error listed on ticket but from_rxcp job number not parsed

Showed error TechnicalDescription=severe\247Xml validation error on result of Action plug : Routing_CalculatorEngine_Optic

Cannot complete oblique central refraction calculations

Signet needed to update software.

Can't find product code

Translation was missing for CBT name

Could not find thickness scheme

Lab forced base curves out of the BRS range (Shamir)

Could not find thickness scheme

Shamir would not allow the PG3 Element with 1.60

Crib diameter (85.5mm) is greater than the blank diameter (82.0mm)

Added SIGNETRX to sm_max_dec 30 30

CRIB size on ticket does not match CRIB size on generator

Enable on digital side

 CUSTOM CONFIGURATION EDITOR

        --------------------------------------------------

Calling Program:   [LAYOUT    ]

Field Name:        [USE RXCP CRIB DIAM  ]

Enabled:           [Y]

Character Setting:

[                                                                      ]

Float Setting:     [              ]

Integer Setting:   [           ]

Comment:    Enable to use any returned crib diameter 

EDSO has not  returned a sdf result within 300.00 seconds.

Sub error on EDSO calculator: STATUS=20;Error generating right eye points file; Blank not suitable for calculated back surface.

Re-ran job on flatter base.

EncompassingDiameter not in the range.

Cut issue.  If this is a generic shape try using a smaller ED. If lab has the frame

have them trace it. Another job failed because ED was too small

Err Msg: 15;severe§Unable to find additionalEngraving objects: file which shold contains layouts was not found \\Frer0960\EOA_Layout_Files\Engraving\Electronic_Layouts\Definity III Long R.

Kitting code (Engraving  code) was missing on digital in 3 14 3 for TR DE3

ERROR - Label DOES NOT have all its Dependency labels ( LMFR ---> (BCTHK) & (FRNT) & (DIA) & (BACK

Freeblank and BRS lightups were not on.

Error calling connect() for BRS on port 500x: Connection refused  (From Demonlog on digital side)

Mapped drive that was needing a password for BRSUser...

Error with other eye Given base is not valid for left eye prescription and addition;E        (errorCode="171”)

Used a different lens mfr. with slightly higher true curve and was thicker.

Failed to insert a new semi finished blank record because front curvature value is not with

Autoops on toric side has 99.00 instead of 99.99 and some jobs to not make it over to digital

Failed to insert a new semi finished blank record because front curvature value is not within the range of any of the available base

Make sure to use BRS for Shamir jobs. Jobs ran with true curve outside of the BRS will get this error message.

Failed to retrieve all the available base curves for the RX, lens design and material combinations

This Shamir job was out of power range and not ran with BRS

Failed Writing to DB

Seg Height and PD swapped (Too high seg and narrow PD)

Failed Writing to DB

Seg Heigth was larger than the B

Far Vision Cylinder could not be calculated  to the required accuracy.

Original progression length was 15 with 22 seg ht. Changed to 18 and went through

Fitting height < Minimum Fitting height for the current design

Progression length was greater than the seg height. .

For DS Param : missing or forbidden parameter: Tilt,

Job was entered as Fit originally then changed to DRX   Remove fitting Parameters From job_data.

FrameTilt_FaceFormAngle for curent Design not in the range (lab policy).

FRAME PANTO ANGLE   Pantoscopic Tilt 0 -12 (Default 9)

FRAME WRAP ANGLE     Panoramic Angle 0 – 12 (Default 5)

              (Wrap Design)   Attitude Panaramic Angle 12 – 30 (Default 15)

VERTEX FIT DIST LFT/RGT  Vertex 5 - 30

FRNT tag for the lens was not found or duplicate in the VCA string

Make sure Free Blank light up is turned on.

Given base is not valid for right eye prescription and addition

IOT job outside of range of BRS

Given FRNT or MBASE is not included into the input LMFR base collection;E

RXCP has to have the tag MBASE

Label DOES NOT have all its Dependency labels ( LMFR ---> (BCTHK) & (FRNT) & (DIA) & (BACK

Free Blank was not selected for this Autograph lll job

Max number of Tilt convention retries was achieved during DoRxTiltManipulation

Entry error B measurement was same as dbl and lower than seg ht.

Max number of Tilt convention retries was achieved during DoRxTiltManipulation

Waited for the frame to be traced and job went through with no warnings.

Must wait for RxCP to calculate the Rx.

Error message does not return and you only see the above message.

You will see a results file but the ticket nevers gets updated

You will need to go in on toric side and add light up to not  Send.

3 11 10) Route Conditions Lite_Up Editor.  Add the num bit  and F

Condition ID:           [DIGITAL CALC ROUTING]

First Number (num):     [5     ]  (Lite-ups:  NOT the number viewed on screen)

Second Number (bit):    [19    ]  (Lite-ups:  NOT the number viewed on screen)

Pricing Text :           VISION BILLING

On Off or Ignore:       [F]       O to turn on en-route

NO BASE CURVES RETURNED FROM BRS REQUEST

BRS and Product is not mapped in RXCP

No diameter compatible with the pattern

Cut issue.  If this is a generic shape try using a smaller ED

No route to host

Issues with calculator or RXCP

No SKUS

Digital Blank Switch and Database mismatch

No supplier listed for this line item suggest adding entries to the blanksupplier priority list the blanksupplier priority list

Added blank switching

NO SUPPLIER LISTED FOR THIS LINE ITEM SUGGEST ADDING ENTRIES TO THE BLANK SUPPLIER PRIORITY LIST

Job was an Essilor Progressive that had Free Blank Light Up on.

Removed the Light Up and job worked as expected.

NO SUPPLIER LISTED FOR THIS LINE ITEM SUGGEST ADDING ENTRIES TO THE BLANK SUPPLIER PRIORITY LIST

Lab forced base curve that is not available. Used BRS to select blanks

Prescriptor  would accept.  This would require split bases.

NO SUPPLIER LISTED FOR THIS LINE ITEM SUGGEST ADDING ENTRIES TO THE BLANK SUPPLIER PRIORITY LIST

Fix blank selection to add all the lenses available in Material Color

No valid blocker could be found for this calculation

Free Blank was sent in the job???.in file do to a custom config set up to wrong

Num Bit   (Definity 3 Job)

NoneValidData

Had to adjust set height to larger than progression length would not tak the Same.  Might be issue with generic shape seg height combination.

NoneValidData

Job had 4 Diopters of prism OU horizontally along with equithin prism.   4 is the Max prism removed equithin prism job went through. 

Param Error: ProgressionLength,  Optionnal, Out of range [14, 18]

Lab ordered 19 changed to 18

PPO Err DFG  Get Field

Had to contact Shamir and they fixed.

PPO Err Rescale - The Real Fitting Height was found to be smaller than the minimum allowed

Try using shorter progression length.   Progression length was not long enough at near PD for the shape.

Prescriptor has not returned a calculation result within 300.00 seconds

Prescriptor issues try job again after a new job went through without issues.

Product not identified

http://www.shamirlens.com                        

Website has PDF charts of availability.

Reason: Required Base data not returned

Patient name had a & added custom config SKP SAVE PAT 2 RXML

CUSTOM CONFIGURATION EDITOR

        --------------------------------------------------

Calling Program:   [LAYOUT    ]

Field Name:        [SKP SAVE PAT 2 RXML ]

Enabled:           [Y]

Character Setting:

[                                                                      ]

Float Setting:     [              ]

Integer Setting:   [           ]

Comment:           [If enabled, do not write the clientName field     ]

Required Base data not returned

Call made to SCG FAILED do to 7.25 highest base listed on base curve chart on  ELART (Lab wanted 8)

Right base is too flat at reading point. Limit exceeded by 0.14 diopters;E

8 base lens was highest available and not steep enough

Right base is too flat at reading point. Limit exceeded by 2.15 diopters;

Use a steeper base curve (IOT)

Segment 600 missing

Re-submitted job and got good results

Seiko call was unsuccessful.  Reason: The VCA document could not be created.Product not identified

Mapping for SRN lenses not set up.  Changed to SRC

Seizure off range power

http://www.essilorlenses.com  

Use ELART to check out charts.  Need to check base curve charts also.

Powers are stepped and is by total power.  +10.00 - -10.00 to -6.00 cyl would  go only out to a -4.00 -6.00 and cyl decreasing until reaches -10.00 sphere.

Seizure\247Garbled Base table

Cut issue, Ran with smaller frame information and the job created a good ticket.   Base curve chart had 3 different size lenses for Physio Enhanced.

seizureImpossible process choice

Ordered a 1.74 product available only as a full order from an Essilor lab.

seizureImpossible process choice

Product code was not updated.  Updated code

seizureºBlank diameter insufficient

Err Msg: 1071 Cut issue

seizureºBlank diameter insufficient

moved  trace files out of the way and reduced ed on digital

seizureºNon-existent Addition

Job was a single vision Forced base curves and job went through

seizureºNon-existent Addition

This was for an Essilor 360 (SV)   forced base (2.00) and job made it fine.

seizureºNon-existent Product Code

The product codes were not declared (Was not in DEO database)

seizureºRight glass : No diameter compatible with the pattern (mini 75.0)

Err Msg: 1026 Cut issue

seizureºThe blank material index is too different  from the requested one

FBO test Evidently Essilor is not allowing Trivex in the design yet.

seizureºThe Free Blank option is not available for this product

Wrong product code for sku and CBT

Semi finished blank usable diameter is not sufficiently large for the frame and fitting parameters.

Cut issue.  If this is a generic shape try using a smaller ED. If lab has frame have them trace and try again.

Severe Exception received while executing Action Routing_C

Network issue Trying resubmitting after a bit. 

Severe Unable to validate the RxML document: attribute is not declared  Several other unable to validate messages will also show GCHorizo, GCVeric, PRPHoriz, PRPVerti, backSurf

DEO did an update and Rita (RXCP) had to fix the Schema

severe Unable to validate the RxML document: The 'addition

Ron made a modification to put zeros in the fields Zeiss is passing back as nulls  which is what is causing RxCP grief

severe Unable to validate the RxML document: The element '

Severe Xml validation error on result of Action plug : Rou

Communication error with Zeiss Calculator.  Jobs were simply recalled and they created good tickets.

severe┬ºThe document received was not vazlid RxML Please make sure you the files before sending them."       origin="DEO"

Below is from the in file.  Essilor does not allow decentration for and would fail with above message.

<TechnicalParameter forcedBase="425" SurfaceMatrixMaximumDecentrationIn="300" SurfaceMatrixMaximumDecentrationOut="300" SurfaceMatrixMaximumDecentrationUp="300" SurfaceMatrixMaximumDecentrationDown="300" precal="true" />

This was an error when we started Essilor digital custom config was turned on for decentration for IOT.  Had to edit form sm_max for SCG and PSCG not to

 decenter the lenses.

severeºError while calling SCG Optic : Error while beginning Optical processing relaunchºThe Job Centralizer database cannot be reached or its queue is full.

Ask Lab to assign to new tray to get job out.

DEO had issue with SCG they fixed it.

severeºError while calling SCG Optic : The remote procedure call failed. (Exception from HRESULT:

Re-submitted job and got good results file.

severeºTechnical exception while receptioning job : Msg=Object reference not set to an instance of an object.^

CommercialInformation=^ Scope=all^

They entered a patient name that is showing up as "O" Leary"....

so you can see the quote after the O is causing the confusion. Enter it with a single quote if it is in fact a double quote OR just leave the quote off altogether??

severeºThe document received is already running.

Please wait until you receive an answer before tr

This usually happens when there is a NetWork issue and lab re-submits when jobs are backed up after a Severe Exception received while

executing Action Routing_C

severeºUnable to find additionalEngraving objects: file which should contains layouts was not found (\\Frer0960\EOA_Layout_Files\Engraving\Electronic_Layouts\Definity III Long R.

Kitting code not set up on digital side 3 14 3

severeºUnable to validate the RxML document: The element 'Left' in namespace 'http://www.essilor.com/business/schema/lensCalculation-2006' has invalid child element 'JobStatus' in namespace 'http://www.essilor.com/business/schema/lensCalculation-2006'. List of possible elements expected: 'Order' in namespace 'http://www.essilor.com/business/schema/lensCalculation-2006'.^

CommercialInformation=^

SignetRx has not returned a result within 300.00 seconds.

Drive did not reconnect after it lost it’s connection

SignetRx has not returned a result within 300.00 seconds.

Signetrx calculator might have quit running because a job was not sent with Free Blank lightup on

technicalDescription' is a duplicate attribute name

Resubmitted job and got good results

technicalDescription' is a duplicate attribute name.

Free Blank was not on.  Added Free Blank and job went through fine.

technicalDescription="1No usable Block-Ring

This warning came up with small frame.  I am thinking it is similar to the

block crash warning from Shamir where a smaller block has to be put in the table.

The design specified does not exist

Product  not available from digital vendor.  Check material color combinations

The lens diameter is too large and can not be accommodated by any blocker

Prescriptor block table might be needed to be modified for a smaller block

The product OTH F3A 900 doesn't exist

Custom config needed to be updated  3- 6- 6

Field Name:        [ALT MFR, FREEBLANK

Character Setting:

[E2,KB,K2,VR,Y,S,AR,ES,E3

The surface file could not be retrieved from Prescriptor

Prescriptor was down at the lab.

The transaction received an error upon submission to the Zeiss

Product was not available from digital vendor

The VCA document could not be created.OPC not identified- Ba

 Free Blank not lit for Seiko Job

The VCA document could not be created.Product not identified

Possible mapping mismatch in RXCP

Timeout RxCP connection

Issues with RXCP

Validation Error - Input LDS File Is Not According To DCS Standard

Shamir job FREEBLANK was not on.

VCA File Writer Failed

ED was too large for this job.   Reduced,sent with good results

You have reached the maximun number of lenses of type Single-Vision;E"

returnCode="error" errorCode="107" technicalDescription="

Lab will have to call IOT to log into their calculator and fix it.

ZEISS Base does not match other eye (but same product)

To get around message force base and size on digital side.

ZEISS Could not construct customer data. Invalid product code(s). LNAM=463 LMATID=4 COLR=XTG Expected

This product was not mapped correctly at Zeiss

ZEISS Could not construct customer data. Invalid product code(s). LNAM=463 LMATID=7 COLR=CLR Expec

This was for a 1.60 Sola HD.  Zeiss does not authorize  1.60 for Sola products in the US as of 06.14.2013 per Steve at Zeiss

ZEISS Cribbed to complex shape to remove knife edge

Just a message to say a funky crib was put on the lens.

ZEISS Difference between the cribbed shape and the required shape is less than 1mm

Just a warning.

ZEISS increased thickness because of stability ch

Message stating lenses will be thicker than sent.  This was for a drill job.

Zeiss OEM jobs will not work without Zeiss pucks.

RxcP has to be updated for Zeiss.

The information for these jobs must also include the following VCA values in order to use the custom blanks:

FRNT (true front curve in diopters) based on 1.530 (default) or whatever TIND value is sent (Index of refraction used for all diopter curves in a packet. In the absence of a TIND record or field value, 1.53 will be used).

DIA (blank diameter)

BACK (Blank backside lens curve)

BCTHK (blank thickness)              

LIND (index of lens material)