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Introduction

This document provides instructions for troubleshooting, checking & restarting Optifacts programs and interfaces. 

Procedure

Examples of some types of interfaces

Optifacts programs

Lab Equipment

Scanners

Steps to

Take

Ensure the

Daemons are

Running in

Menu 10-2

From the Optifacts main menu:

Type Select Option 10 - Management Functions and press enterEnter.

Type Select Option 2 - Check/Restart Optifacts Programs and press enterEnter.

Options:

• R - Restart
• K - Stop Interface
• F - Refresh the screen
• L - View the log files

If the problem daemon is running, try resetting it.

A A daemon (pronounced DEE-muhn) is a program that runs continuously and exists for the purpose of handling to handle periodic service requests that a computer system expects to receive. The The daemon program  program forwards the requests to other programs (or processes) as appropriate.

Reference: https://whatis.techtarget.com/definition/daemon

A computer daemon is a constantly running program that triggers actions when it receives

specific input—for example, a printer daemon spools information

when a user decides to print a document. A daemon running on a mail server routes incoming mail to the appropriate mailboxes. Web servers use an

“HTTPD” daemon that sends data to users when they access Web pages.

Reference: https://techterms.com/definition/daemon

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• Press “K” to stop the daemon.
• Then, press enter Enter through the remaining daemons.
• Select Option 2 again, and you should see the following:

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• Select R Press “R” to restart the selected daemon.
• Press enter Enter through the remaining daemons again, and the daemons should be running.

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Examples of

Various Types of

Programs and

Interfaces

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Try communicating with the piece of equipment again. If it still fails, check the cabling and connectors.

Cabling

• Ensure that the connector is securely snapped to the port on the Rocket or Digi Port.
• Ensure that the connector is securely snapped to the connector on the equipment.
• Make sure that no rust has developed on any of the connectors.

• Refer to and follow the instructions on the Machine the Machine Interface Setup document for document for proper connectors and configurations for all equipment.
• If there are still problems communicating, open an Optifacts support ticket for proper escalation.

To view and download these instructions as a PDF file, click on the following document image.

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