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name	Customer Service - Quick Lookup.docx

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Introduction

This document explains how to navigate and input data using your keyboard. Optifacts has several different types of screens. Each type of screen has standards for navigating and inputting data.

Procedure

Select Option 7 – Tray Track and press Enter.

Select Option 1 - Quick Lookup and press Enter.

Quick Lookup

The Quick Lookup screen displays.

Image Added

Help Window

To access the help window, type a question mark (?) in the job list screen of Quick Lookup.

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Shortcut Keys

Use the following shortcut keys to navigate through the Quick Lookup screens.

Key	Function
Image Added Arrow Down	Press the Arrow Down key to move down one row.
Image Added Arrow Up	Press the Arrow Up key to move up one row.
Image Added Escape	Press the Esc key to exit.
Image Added Down	Press D to navigate down to the next screen or page.
Image Added Page Down	Press Page Down to navigate to the next screen or page.
Image Added Up	Press U to navigate back to the previous screen or page.
Image Added Page Up	Press Page Up to navigate back to the previous screen or page.
Image Added Top	Press T to navigate to the top of the list or page.
Image Added Bottom	Press B to navigate to the end of the list or page.
Image Added Invoice	Press I to open the Invoice/Delivery Note window.
Image Added Work Ticket	Press W to open the work ticket window.
Image Added History	Press H to view the tray history window.
Image Added Notes	Press N to view the tray notes window.
Image Added Miscellaneous	Press M to open the Miscellaneous Details window.
Image Added Print	Press P to print the screen.
Image Added Add Notes	Press A to add notes or comments.
Image Added Future	Press F to open the Future Station Message window.
Image AddedImage Added Redraw	Press Ctrl-B to refresh the screen.
Image Added Job Data	Press J to open the Job Data window.
Image Added Relaunch	Press R to relaunch a job.
Image Added Delete Notes	Press K to delete tray notes or comments.
Image Added Edit	Press E to edit the job in Order Entry.
Image Added Credit	Press C to credit the job in Order Entry.
Image Added Old	Press O to view previous work tickets.
Image Added Stock Credit	Press S to open the stock credit change window.
Image Added Expedite	Press X to expedite.
Image Added Price Archive	Press Y to open the price archive.
Image Added Old Price Archive	Press Z to open older price archives.
Image Added Quit	Press Q to exit the work ticket or invoice screen.

Work Ticket and Invoice Screen

Additional prompts to search for specific Work tickets, or Invoices/Delivery Notes, shown in the table below.

The Archive Data Retrieval Help Window displays when the option selected is to view and or print work tickets or invoices from the Quick Look Up screen.

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Key	Function
Image AddedImage AddedImage Added	Press J, Enter, or the Arrow Down key to navigate forward one line.
Image AddedImage Added	Press F, or Space Bar, to navigate to the next page.
Image AddedImage AddedImage Added	Press Y, K, or the Arrow Up key to return to the previous line.
Image Added	Press B to return to the previous page.
Image Added	Press Q to exit the viewing screen.
Image Added	Press H to view other commands.
Image Added	Press the ESC key to exit the help window.