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Introduction
This document provides instructions to process received Rx's that may have failed retail translation.
Procedure
The Steps:
- Identify the failures.
- Find the corresponding lite-up or field.
- Make the translation.
- Process the received failed Rx.
From the Optifacts main menu:
Type 11 – Retail Transfer and press enter.
Type 1 – Process Received Rx's and press enter.
The Rx Receipt Information screen displays.
The screen will be blank if there are no failed jobs to process.
The screen will display a list of failed jobs that need some information before they can be processed.
Note: The file name can give you vital information as to where the order originated. For example: If the file name begins with r_SP that represents a job that was sent in via VisionWeb. Check with your system administrator or support for details on how incoming systems are represented.
- Highlight a job and press enter. Use the up / down keys to highlight the desired file.
The information that is needed for processing will be displayed at the bottom of the screen in the Misc Information section. The Misc. Information box will populate with job information based off the type of reason the job got stuck in the Que.
- Type the correct value in the Enter New Value field and press enter.
If the information entered is accepted, the job will be removed from this screen and a work ticket will print.
Examples:
In the following example, the system is looking for a frame price. The operator would enter the price and press enter to process the job.
In this example, it does not like the edge type. The operator would need to lookup the lite-up in menu 11-14 - Report: Pricing Options Available to see the correct description for the lite-up. They would then type in the correction into the "Enter New Value" field to process the Rx.