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Introduction

This document provides instructions for 

for troubleshooting, checking & restarting Optifacts programs and interfaces. 

Procedure

Types of Interfaces

Optifacts programs

Lab Equipment

Scanners

Steps to take:

Insure the demons are running in menu 10-2

From the Optifacts main menu:

Type 10 - Management Functions and press enter.

Type 2 - Check/Restart Optifacts Programs and press enter.

Options:

• R - Restart
• K - Stop Interface
• F - Refresh the screen
• L - View the log files

If the problem demon is running, try resetting it.

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• Push the ( K ) key to stop the demon.
• Then, press enter through the remaining demons.
• Select 2 again and you should see the following:

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• Select R to restart the selected demon.
• Press enter through the remaining demons again and the demons should be running.

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Examples of various types of programs and interfaces

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Try communicating with the piece of equipment again. If it still fails, check the cabling and connectors.

Cabling

• Ensure that the connector is securely snapped to the port on the Rocket or Digi Port.
• Ensure that the connector is securely snapped to the connector on the equipment.
• Make sure that no rust has developed on any of the connectors.

Connectors

• Refer to and follow the instructions on the Machine Interface Setup document for proper connectors and configurations for all equipment.
• If there are still problems communicating, open an Optifacts support ticket for proper escalation.

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