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Introduction
:This document provides instructions for deleting open item payments, discounts and credits after they have been applied to an open item account.
Procedure
:Prior to deleting a payment or credit, the amount applied to the invoice(s) must be removed. After this is done, the amount can then be deleted.
From the Optifacts main menu:
Type 1 – Accts/Receivable, press Enter
Type 1 – Daily Routines, press Enter
Type 9 – Remove Applied Amount
- Enter the Access Number
Note: The access number is found by referencing the audit trail.
You may adjust the amount to be removed or remove the entire amount.
- When you press Enter, the cursor will return to the access number and you may remove other payments.
- Press Ctrl+R when you are finished.
Next, Type 1 – Accts/Receivable, press Enter
Type 1 – Daily Routines, press Enter
Type 3 – Delete Transactions, press Enter
Type in the Access Number and press Enter
You’ll then be prompted whether or not you want to delete this data (Y/N)?
- Choose accordingly.
Note: You may now re-enter and reapply the payment, discount, and/or credit correctly.