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Table of Contents (on this page)
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Introduction
This document identifies some common digital errors and possible solutions.
Procedure
:Error Message | Possible Solutions |
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EncompassingDiameter not in the range. | Cut issue. If this is a generic shape try using a smaller ED. If lab has the frame have them trace it. |
Error with other eye Given base is not valid for left eye prescription and addition;E (errorCode="171”) | Used a different lens manufacture with slightly higher true curve and was thicker. |
Failed to insert a new semi finished blank record because front curvature value is not within the range of any of the available base | Make sure to use BRS for Shamir jobs. Jobs ran with true curve outside of the BRS will get this error message. |
Fitting height < Minimum Fitting height for the current design | Progression length was greater than the seg height. Several designs come in several progression lengths. |
FrameTilt_FaceFormAngle for curent Design not in the range (lab policy). | Autograph ll SV and Progressive Face form angle is between 0 and 12 lab ordered 15 Panto is 0 - 12 SV wrap is 13 - 30 tilt of 0- 12 |
FRNT tag for the lens was not found or duplicate in the VCA string | Make sure Free Blank light up is turned on. |
NO BASE CURVES RETURNED FROM BRS REQUEST | BRS and Product is not mapped in RXCP |
No diameter compatible with the pattern | Cut issue. If this is a generic shape try using a smaller ED |
No SKUS | Digital Blank Switch and Database mismatch |
NO SUPPLIER LISTED FOR THIS LINE ITEM SUGGEST ADDING ENTRIES TO THE BLANK SUPPLIER PRIORITY LIST | Lab forced base curve that is not available. Used BRS to select blanks Prescriptor would accept. This would require split bases. |
NO SUPPLIER LISTED FOR THIS LINE ITEM SUGGEST ADDING ENTRIES TO THE BLANK SUPPLIER PRIORITY LIST | Fix blank selection to add all the lenses available in Material Color |
NoneValidData | Job had 4 Diopters of prism OU horizontally along with equithin prism. 4 is the Max prism removed equithin prism job went through. |
PPO Err Rescale - The Real Fitting Height was found to be smaller than the minimum allowed | Try using shorter progression length. Progression length was not long enough at near PD for the shape. |
Prescriptor has not returned a calculation result within 300.00 seconds | Prescriptor issues try job again after a new job went through without issues. |
Product not identified | Website has PDF charts of availability. |
Seizure off range power | Use ELART to check out charts. Need to check base curve charts also. Looks like powers are stepped and is by total power. +10.00 - -10.00 to -6.00 cyl would go only out to a -4.00 -6.00 and cyl decreasing until reaches -10.00 sphere. |
Seizure\247Garbled Base table | Cut issue, Ran with smaller frame information and the job created a good ticket. Base curve chart had 3 different size lenses for Physio Enhanced. |
seizure Impossible process choice | Ordered a 1.74 product available only as a full order from an Essilor lab. |
seizure Impossible process choice | Product code was not updated. Updated code |
Semi finished blank usable diameter is not sufficiently large for the frame and fitting parameters. | Cut issue. If this is a generic shape try using a smaller ED. If lab has frame have them trace and try again. |
Severe Unable to validate the RxML document: attribute is not declared Several other unable to validate messages will also show GCHorizo, GCVeric, PRPHoriz, PRPVerti, backSurf | DEO did an update and Rita (RXCP) had to fix the Schema |
Severe Xml validation error on result of Action plug : Rou | Communication error with Zeiss Calculator. Jobs were simply recalled and they created good tickets. |
The design specified does not exist | Product was not available from digital vendor |
The lens diameter is too large and can not be accommodated by any blocker | Prescriptor block table might be needed to be modified for a smaller block |
The transaction received an error upon submission to the Zeiss | Product was not available from digital vendor |
The VCA document could not be created.Product not identified | Possible mapping mismatch in RXCP |
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