Rx-Hub: Emails

Pre-requisites

Install Rx-Hub 1.0.1 or higher

Overview

This workstation allows users with appropriate access/permissions to assign an active order to a tray in Rx-Universe.

Permissions

Rx-Suite provides you with an exceptional level of control over user permissions. With our platform, you can easily grant users full or read-only access to specific features within the Hub module. Moreover, we offer the flexibility to create custom roles with pre-defined permissions, allowing you to assign appropriate access rights to different users efficiently.

The relevant permissions for Email functionality can be set up in Rx-Hub → Roles → (Specific Role) → Rx-Hub.

In Rx-Hub, edit the role of the user you want to grant access to.
Grant the role “Create, Read, Update, Delete” permissions for the Email functionality of the Rx-Hub permissions tab. Make sure you click on the “Update Role” button to save the settings. Learn more about setting up roles.

Required Setup and Configuration

You need to ensure that the email provider of the email address you are using to send email from Rx-Suite is configured properly. Some email providers (such as Gmail or Outlook) have specific settings that must be set in order to allow third-party applications (such as Rx-Universe or Rx-Suite) access to send emails using their services.

Here are some of the available vendor-specific information for setting up app passwords.

Gmail: https://support.google.com/accounts/answer/185833?hl=en

Outlook: https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-app-passwords

You can also check the Rx-Universe Email Set up for additional reference.

Required Information for Email Setup

Required Information	Description	Example
Email Address	The email address you want to use to send messages from	sample@rxuniverse.com
Email Server	The mail server to send messages from. This Outgoing mail server name. Most often smtp.yourprovider.com . This is also referred to as the SMTP Host Name	smtp.office365.com
Port	The port the mail server accepts (outgoing) messages on.	Most use 143 or 993 for IMAP, or 110 or 995 for POP.
Password	The password associated with your email account.	-------------------
Authentication Type	How to provide credentials to the email server. Please consult your server's documentation for details. We support the following authentication types: Plain, Login CRAM-MD5	-------------------

Setting up Email Configuration

\uD83D\uDCD8 Instructions

To assign a configure the email for Rx-Suite, follow the following steps:

From the Rx-Hub dashboard, go to the side navigation menu on the left and select the Email option.

2. You can enter the required information. If Authentication is needed, you will need to provide the Password and Authentication Type details. Refer to the Required Set-up section for details.

Click the Submit button.

Note: The submit button is only enabled when both the order identifier and tray number fields have values.

The scan history table will reflect the result of the tray assignment. Appropriate status and messages should be reflected on the table.

Additional Information

Using the Enter key will only submit the tray assignment if both the tray number and order identifier have values
Using the Tab key will move the cursor to the next field. The tab sequence is order identifier field > tray number > Submit button (if enabled)
The page should auto-focus on the order identifier field when you first navigate to the page or when you submit the order
Unvalid jobs can be assigned to a tray
The scanner function supports Code 39 barcode format
Below are the common errors from Rx-Universe. You can review the business rules and other limitations of the order entry system if you need further details

Rx-Universe Errors based on Priority Level	Details
"Order not found"	No order can be found for the entered order identifier in Rx-Universe
"You must use an order number or PO Number for orderIdentifier"	The entered order identifier does not follow the PO or order number format.
"Cannot assign a completed order to a tray" (customer is using split order file and the job has been archived)	The order is already completed and cannot be assigned to a tray.
"trayNumber only accepts numbers"	Tray Number is numeric and has 5 character limit.
"trayNumber supports up to 5 digits"	Tray Number is numeric and has 5 character limit.
"Cannot assign a deleted order to a tray"	The order is already deleted and cannot be assigned to a tray.
"Cannot assign a completed order to a tray" (customer is using a single order file or the order is pending completion)	The order is already completed and cannot be assigned to a tray.
"Cannot assign an on-hold order to a tray"	The order is on hold and cannot be assigned to a tray.
"Tray is already assigned to order 123456"	The tray is already assigned to another order.

Back to top