After installing Rx-Universe, the reports do not print. If the computer that the Rx-Universe system is installed on does not contain a JAVA install, then the reports will not print. You can install the latest version of JAVA from the internet. If the computer does not have internet access, you can install Java from the Rx-Universe dongle (November 2014 or later dongles). There is a JAVA folder on the dongle that contains 2 sub-folders "x64" and "x86". If the computer that Rx-Universe is installed on uses a 64-bit operating system, then run the application contained in the "x64" folder, otherwise, use the application contained in the "x86" folder. Follow the instructions from the application to install Java.