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Introduction
This document provides instructions for setting up the custom configuration to enable you to key in new delivery days for delay notices and allow both VisionWeb status updates and fax/e-mail updates.
Procedure
Custom Configuration
From the Optifacts main menu:
Type 3 – Editor Utilities and press enter.
Type 6 – Configuration Editor and press enter.
Type 6 – Edit Custom Configuration and press enter.
The Custom Configuration Editor displays.
- Press Q to Query.
- Ensure that the entry shown below exists.
If the entry does not exist:
- Type A to add a new record.
- Enter all the information asshown below.
- Press Escape to save the data.
- Type E to exit.
Tracking Stations
Setup the appropriate Tray Tracking stations to allow for station assignment. Refer to the Master & Sub-Master Station Setup document for full instructions on setting up tracking stations.
When you assign a tray to a delay station, we’ll now ask for this extra information that can be used in the output scripts.
Note: We called it delay notes because one type of delay station might need a number of days, another one might need a different type of input, so it’s free-form and we’ll simply carry whatever you type for delay notes to the delay_print script in the delay_notes variable for use in each type of message as appropriate to the station and the message.
The following are a few examples of Tray Track Station Descriptions and delay notices that could be used:
| Station Description | Delay Message |
|---|---|
| Lens on Back-order | There is a manufacturer’s back-order on the lenses that you have ordered. The manufacturer has advised us that the lenses are expected in xxx days. If you would like to discuss your options, or would like further assistance contact our customer service department at x-xxx-xxx-xxxxx. This is a reference to the order for patient xxx with invoice number xxx. From: XXX (Co. name) |
| Breakage Delay | Unfortunately the lenses for this order do not meet our quality standards. Xxx days expected delay. We are reprocessing the lenses and priority has been given to this job to speed its delivery. If this delay does not meet with your patient’s needs or you require additional details please call our customer service department at x-xxx-xxx-xxxx. This is a reference to the order for patient xxx with invoice number xxx. From : XXX (Co. name) |
| Delivery time | The date requested on this job is outside our normal delivery times. We will do everything possible to comply with your request but must notify you of the chance that this may not happen. If you would like to discuss other options please contact our customer service department at x-xxx-xxx-xxxx. This is a reference to the order for patient xxx with invoice number xxx. From : XXX (Co. name) |