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Introduction:
This document provides instructions for deleting open item payments, discounts and credits after they have been applied to an open item account.
Procedure:
Prior to deleting a payment or credit, the amount applied to the invoice(s) must be removed. After this is done, the amount can then be deleted.
From the Optifacts main menu:
Type 1 – Accts/Receivable, press Enter
Type 1 – Daily Routines, press Enter
Type 9 – Remove Applied Amount
- Enter the Access Number
Note: The access number is found by referencing the audit trail.
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