Omics Software has recently updated our its Helpdesk Support system. This new system (JIRA) allows you as a customer to better view login into your own portal where you will be able to view and update the status of your ongoing support request and allows you to view all support request that you have submitted along with all other requests under your Organisationalong with the ability to see all open request across your Organization.
To help you better understand the Jira Service Desk portal we have compiled this article to explain some of the features.
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