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Required Setup and Configuration

Ensure that the Job Tracking Orders (Customer Service) system in Rx-Universe is completely set up. Learn more about setting up the Rx-Universe job trackingOrder system.

Scan History Column Definitions
Anchor
scancolumns
scancolumns

Column Name

Description

Last Scan #

The

number that was input, or scanned in to the field

order identifier used during tray assignment. This can be an order number or purchase order number.

Message

The response given by RxUniverse

when attempting to process the given Job in to the station

through the API after the tray assignment.

Status

If the scan

The indicator if tray assignment was successful or not.

Image Added

  • Green check icon denotes successful tray assigment

Image Added

  • Red exclamation icon denotes unsuccesful tray assignment. A feedback on the failure reason is noted on the message column

Successful order scans

The total number of successful

jobs moved to the station. (In multi-mode this is reset upon changing the station)

tray assignment performed. This count is only for the active session.

Failed order scans

The total number of unsuccessful

jobs when attempting to move them to another station. (In multi-mode this is reset upon changing the station)

tray assignment performed in a session. This count is only for the active session.

Total order scans

The total number of

scanned jobs for a given session (In multi-mode this is reset upon changing the station)

unsuccessful tray assignment performed in a session. This count is only for the active session.

Assigning Tray to an Order

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\uD83D\uDCD8 Instructions

Info

Important:

The following modules/application must be running for this feature to work:

  • Rx-Universe

  • Rx-Transfer (API service)

  • Rx-Xplore

  • Rx-Workstations

To assign a tray to an active order, follow the following steps:

  1. From the Workstation dashboard, go to the side navigation menu on the left and select the Tray Assignment option (click the tray icon below Breakage Entry ).

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          This will direct you to the WS Scanner main Tray Assignment view with a text field for the Workstation ID.text fields for the order identifier and tray number entry.

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  1. You can scan/enter the order number or purchase order number of the order you want to work on and then enter the tray number.

  2. Click the Submit button.

  3. The scan history table will reflect the result of the tray assignment. Appropriate status and messages should be reflected on the table.

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Additional Information

  • Keying the enter button will only submit the tray assignment if both the tray number and order identifier have values

  • You can only scan the order identifier fields

  • Below are the common errors from Rx-Universe. You can review the business rules and other limitations of the order entry system if you need further details.

Rx-Universe Errors based on Priority Level

Details

  1. "Order not found"

No order can be found for the entered order identifier in Rx-Universe

  1. "You must use an order number or PO Number for orderIdentifier"

The entered order identifier does not follow the PO or order number format.

  1. "Cannot assign a completed order to a tray" (customer is using split order file and the job has been archived)

The order is already completed and cannot be assigned to a tray.

  1. "trayNumber only accepts numbers"

Tray Number is numeric and has 5 character limit.

  1. "trayNumber supports up to 5 digits"

Tray Number is numeric and has 5 character limit.

  1. "Cannot assign a deleted order to a tray"

The order is already deleted and cannot be assigned to a tray.

  1. "Cannot assign a completed order to a tray" (customer is using a single order file or the order is pending completion)

The order is already completed and cannot be assigned to a tray.

  1. "Cannot assign an on-hold order to a tray"

The order is on hold and cannot be assigned to a tray.

  1. "Tray is already assigned to order 123456"

The tray is already assigned to another order. 

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