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You will be required to enter a reason code for the breakage. And depending on your Rx-Universe settings, you can also enter sub-codes for breakages to track department, position, and shift details. You can enter breakages for orders that use lab-supplied items and non-lab supplied items. This inventory information is also tracked and reportable. For lab-supplied items, the breakage is posted to Rx-Universe so that appropriate inventory transactions are applied to the order (e.g. decreasing quantity for the lens SKU to reflect the breakage).
Lastly, there is a separate breakage entry page for Lens Breakage and Frame Breakage for easier navigation.
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Set up breakage codes.
Create breakage codes for reason (required) and subcodes (optional) department, positions, and shift under Setup -> Breakage Codes.
Set up the flag for Breakage Sub Codes.
You can set up your Rx-Universe to track breakage sub-codes. There are three flags that you can select to set breakage tracking behaviours.
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