There are three different types of notes (comments) on an order: Account Comments, Order Notes and Order Remarks/Comments.
Account Comments
The Account Comments are visible only. They are the comments that are entered for each customer on the Comments tab in the Customers database. These comments do not print anywhere.
Order Notes
The Order Notes can only be created on an order. The date and user are tracked for each note that is entered. These notes cannot be deleted. These notes do not print anywhere.
Order Remarks/Comments
The Order Remarks/Comments can be created and edited on an order. These notes are printed on the work ticket and invoice.