1) First thing to do in the "Users" is to set up an admin Users for the Lab itself. There should only be 1 or 2 admin users, preferably these users should be Lab Managers where they will be responsible to add regular users (Doctors/ECP).
They will have to add their account in Rx-Universe as a Customer and then link the account in the account link below.
Note: It is mandatory to use email addresses to add new users, they will be sent an email where they will have to create a new password.