There are three different types of notes (comments) on an order: Account Comments, Order Notes and Order Remarks/Comments.
Account Comments
The Account Comments are the comments that are entered for each customer on the Comments tab in the Customers database. These comments do not print anywhere.
Order Notes
The Order Notes can only be created on an order and they are just for that order. These notes cannot be deleted and they do not print anywhere.
To create an order note, click the add icon shown below in red
A new screen will appear where you can enter your order notes. The date and user are tracked for each note that is entered.
Order Remarks/Comments
The Order Remarks/Comments can be created and edited on an order. These notes are printed on the work ticket and invoice.
To create or edit a remark/comment, click the edit icon shown below in red
A new screen will appear where you can enter your remarks/comments. There are a total of 11 lines.
